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Industry

Hospitality

With our deep sector insights and data and a global reach, our hospitality team can help you manage risk and control costs.

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Beyond traditional insurance offerings, we aim to provide solutions to clients by understanding market trends, emerging risks and changes in regulations at both the local and federal levels, as well as climate risk and geopolitical effects that impact the hospitality sector.

WTW offers options, benefits and solutions to the ever-changing landscape of the hospitality industry, where the influence of social media, technology, digitization and the importance of customer experience are paramount. As a trusted advisor, WTW is here to address the numerous challenges with our dedicated team.

The hospitality industry is diverse and includes

  • Full-service hotels
  • Economy hotels and motels
  • Extended stay hotels
  • Boutique hotels
  • Destinations hotels
  • Limited-service hotels
  • Budget hotels
  • Luxury hotels
  • Resorts hotels
  • Timeshare hotels

Who we serve

Our team supports hospitality businesses around the world, tailoring solutions to client needs by pooling industry, geographic and analytical experience for the hospitality industry. We serve the following sectors:

  • Hotel brands
  • Hotel developers/owners/managers
  • Real estate investment trust
  • Private investors
  • Golf facilities and clubs
  • Hotel operators
  • Family offices
  • Real estate investment funds
  • Casinos and gambling facilities

Tailored risk management solutions for the hospitality sector

We take a risk insight approach. We seek to understand your current and future operations, strategy and culture and apply our understanding of sector trends and risks to help you meet your objectives. We work with you to improve business resilience and recovery and find efficiencies and cost reductions in insurance and human capital programs.

We also provide:

  • Peer benchmarking analysis on claims, limits and deductibles to allow comparison with others operating in the industry
  • Specialist risk management advice, including claims defensibility audits and business interruption reviews
  • Tailored policy wordings that you peace of mind in the event of a claim

Our expertise in the hospitality industry

The Global Real Estate, Hospitality & Leisure Industry team consists of 150 associates in North America, offering wide insurance market access and customized services to each client. Our hospitality and leisure practice unites all our specialists from around the world into one coordinated group.

Through our broking expertise in 140 countries, we can help you find the most suitable insurance coverage and risk management solutions anywhere in the world via a single hub.

With our combined knowledge and experience, we can help you

  • Understand and mitigate your unique risks in the industry
  • Deep dive into the customer specific portfolio exposures
  • Improve terms and conditions applicable to hospitality risk
  • Manage the cyber risk that comes with technology and digitization
  • Address emerging geopolitical challenges
  • Protect against environmental and climate risks
  • Reduce the overall cost of risk to your business

Disclaimer

WTW hopes you found the general information provided here informative and helpful. The information contained herein is not intended to constitute legal or other professional advice and should not be relied upon in lieu of consultation with your own legal advisors. In the event you would like more information regarding your insurance coverage, please do not hesitate to reach out to us. In North America, WTW offers insurance products through licensed entities, including Willis Towers Watson Northeast, Inc. (in the United States) and Willis Canada Inc. (in Canada).

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